HometownGrocers.com closes the Online Shopping loop for retailers and consumers.
NORTHFIELD, MN – May 1, 2002 – HometownGrocers.com offers new features in its integrated Staffed Call Center, Automated Call Center and Internet Online Shopping Services, which provide retailers a low cost highly efficient solution for Online Shopping.
HometownGrocers.com has implemented a wide area Online Shopping transaction loop. The loop provides the electronic connectivity from HometownGrocers.com online servers, to the retailer’s in-store Point-of-Sale system and to the consumer.
Pricing, store coupons and consumer purchase history are captured and moved easily within the loop to provide a timely information exchange.
This process allows for daily or more frequent price changes, accurate and actual electronic coupon redemption, electronic promotions and actual purchase data that captures consumer buying trends and target marketing data.
Consumers may order their groceries using a consumer scanner, a catalog based Automated Call Center, through the Internet or by calling a Staffed Call Center and talking with a live operator.
The Staffed Call Center may be located in the retailer’s offices or the consumer may call HometownGrocers.com’s Staffed Call Center.
All orders are moved through the transaction loop to reside on HometownGrocers.com’s server farm.
The orders are immediately available to consumers so they may change or cancel their order using any of the ordering methods.
HometownGrocers.com in-store software is connected to the store’s point-of-sale system and the Internet to automate the moving of customers’ orders to the store and the store pricing, sale pricing, store coupons, and actual consumer purchase data to HometownGrocers.com.
Inventory management data is sent to update the store’s point-of-sale system.
The store software interfaces with XinetiX’s in store promotion system to present store promotion to consumers during the ordering process.
In addition, HometownGrocers.com store software is used for order fulfillment.
Store employees may shop, bag, and checkout up to ten (10) orders at one time right in the stores aisles.
HometownGrocers.com has a single focus of providing online grocery shopping services to brick and mortar retailers.HometownGrocers.com supports store inventory management, store accounting procedures and provides labor free online shopping services to 100 percent of the retailers' customers. HometownGrocers.com provides extensive labor savings for retail grocery stores with the use of simple, but sophisticated, Staffed Call Center, Automated Call Center, Internet, and consumer scanner ordering; consolidated order fulfillment, automated check-out, financial controls and consumer and store Help Desk Support. HometownGrocers.com’s over eighty years of retail grocery automation and operations experience provides in-depth knowledge and understanding of the diverse retail grocery requirements.
HometownGrocers.com’s services are being provided to over one hundred (100) Hy-Vee stores nationwide. In addition, HometownGrocers.com has recently been selected as an authorized SuperValu national Online Shopping vendor and is providing services to SuperValu, Nash Finch, and Spartan supplied stores.
HometownGrocers.com is located in Northfield, Minnesota. For additional information on HometownGrocers.com or the services that they offer visit their Web site http://www.HometownGrocers.com or call (507) 663-1570.
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